IT Support & Managed Services
You call, we solve. Most requests are handled within minutes via remote support. If it needs to be on site, we are with you quickly.
Sound familiar?
In an SME, nobody has time for printer drivers, updates and expired certificates. That is exactly what we take care of – fully documented, so nothing depends on a single person.
Then we are the right partner.
- You have no IT department, or just one person looking after it on the side.
- Problems pile up because nobody is responsible.
- You want predictable costs instead of surprise invoices.
- Knowledge about your IT sits in a single person’s head.
What is included
Support by phone and remote access
A direct line to technicians who know your environment. No call centre, no ticket queue.
On-site visits
Hardware, cabling, new workstations or an office move: we come to you.
Maintenance and updates
Operating systems, servers and applications are patched on schedule – outside your working hours.
Monitoring
We spot full disks, failed backups and suspicious logins before they become a problem.
Documentation
Network plan, access credentials, licences and processes are recorded and available to you at any time.
How we work
Clear, predictable and without jargon. At every step you know what is happening and what it costs.
- 1
Get to know you
We discuss your situation and review your environment – with no obligation.
- 2
Inventory
Devices, accounts, licences and processes are recorded and documented.
- 3
Stabilise
We fix open issues such as missing updates or backups first.
- 4
Ongoing support
From now on we are your dedicated contact – with monitoring and maintenance.
Frequently asked questions
Your question is not listed? Ask us directly.
Do I have to sign a contract?
No. You can hire us on an hourly basis. For predictable costs, we offer support plans with guaranteed response times.
How quickly do you respond?
During office hours, usually immediately. Customers with a support plan benefit from agreed response times.
Related insights
Let’s talk about IT Support & Managed Services.
Tell us what's bothering you. We listen, look at your situation and tell you honestly what makes sense.